Delivery & Returns

 

Please see each individual item description for an estimate of delivery timings. If delivery isn't possible within the estimated time frame, we'll contact you to let you know. We will keep in touch with you by email until your order is fulfilled, to update you regarding production & dispatch dates. All items are checked and packaged by us, then shipped directly from our studio in Penryn, Cornwall UK.

All goods marked 'made to order' (see item description) are exempt from being returned, apart from the following:

  • Jen Larkin prints onto paper (not canvas)
  • Cathy Stocker prints onto paper (not canvas)
  • Jetty Street Press prints


We hope you like our products! But if you don't, and your item wasn't made to order, you can return it to us within seven days of delivery for a full refund. Just contact us and let us know why you don't like it and arrange for the item(s) to shipped back to us. We will refund your purchase but you will have to pay for the delivery cost, which must be recorded delivery and insured.

To be eligible for a return, your item must be unused and undamaged. It must also be in the original packaging.

If your item(s) are damaged on delivery, please get in touch with us within 24 hours of the delivery with a photo of the damage. We will then assess the claim with the courier and offer a refund or exchange where necessary

Additional non-returnable items:

  • Gift cards
  • Charlotte Farmer Prints
  • Clare Halifax Prints
  • Jamie Bartholomew Prints
  • Paul Wadsworth Prints
  • Julia Cooper Originals
  • Jen Larkin Originals
  • Pirrip Press Prints


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the artist directly.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@arteye.co.uk.

Discounted items (if applicable)
Only regular priced items may be refunded, unfortunately discounted items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, where possible. If you need to exchange it for the same or similar item, send us an email at jen@arteye.co.uk and send your item to: Studio B, Jubilee Warehouse, Commercial Road Penryn GB TR10 8AE.

Shipping
To return your product, you should mail your product to: Studio B, Jubilee Warehouse, Commercial Road Penryn GB TR10 8AE - please let us know when a parcel is due to arrive and wait for confirmation that we will be able to receive it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will also be responsible for arranging insurance for the full value of the item. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.